Selected Work
Caching Layer Replacement
Replaced a discontinued Microsoft caching system under deadline pressure for a high-traffic billing platform handling hundreds of database queries per second.
Automated Build & Installer Pipeline
Designed and built a complete deployment pipeline from scratch for a multi-component billing platform — eliminating a 2–4 hour manual process prone to errors on every patch.
Data Correction Automation
Eliminated a category of manual support work consuming 2.5 full-time employees — fixing root causes, automating what remained, and empowering power users to self-serve.
Interactive Reporting Suite
Redesigned 13 static SSRS reports into interactive PowerBI dashboards — built from customer discovery sessions and user conferences to solve real workflow pain points.